Frequently Asked Questions
Find answers to common questions about 4K Net services.
We offer speeds up to 1 Gbps for business and enterprise customers, and home plans starting from 20 Mbps to meet various household needs.
No. All our home and business internet plans are 100% unlimited. You can stream, download, and game as much as you want without worrying about running out of data.
Our coverage includes Busia CBD, Korinda, Mundika, Matayos, Alupe, Mayije, and surrounding areas. You can use our coverage checker to verify your location.
Installation is typically completed within 2-5 business days after you sign up and your order is confirmed.
We provide a high-quality Wi-Fi router included with most standard plans. Additional networking equipment, such as mesh systems or switches, are available in our shop.
Our professional technicians will visit your location, run the necessary fiber or wireless equipment, install the router inside your premises, and configure your connection so it's ready to use immediately.
Yes, an adult (18 years or older) must be present to allow access, agree on equipment placement, and sign off on the installation completion.
Installation fees vary depending on the plan you choose and your exact location. Please contact our sales team for a precise quote.
You can easily pay your bill via M-Pesa (using our Paybill number), via direct bank transfer, or in-person at our main office in Busia Town.
Your billing cycle begins on the day your service is activated, and your bill is due on that same date each subsequent month.
If payment is not received by the due date, your service may be automatically suspended. If you anticipate payment difficulties, please contact our support team in advance to arrange assistance.
Yes. Digital invoices can be sent monthly upon request. Please email billing@4knet.co.ke with your account details to set this up.
You can change your Wi-Fi password by logging into your router's admin panel (typically at 192.168.0.1 or 192.168.1.1) from a connected device. Refer to the sticker on the back of your router for login credentials, or contact support for help.
If only one device is experiencing slow speeds, try moving closer to the router, turning the device's Wi-Fi off and back on, or restarting the device completely.
Yes, you can connect multiple devices like smartphones, laptops, smart TVs, and consoles. The number of devices you can reliably connect at once will depend on the speed of your internet plan.
Yes, static IP addresses are available for our business and enterprise clients. Please contact our business sales team to have this added to your account.
Yes, we provide comprehensive Service Level Agreements (SLAs) for our business and enterprise plans to guarantee uptime and fast response times for critical operations.